This Cookie Policy (“Policy”) explains how CareOff India Pvt. Ltd. (“CareOff”, “we”, “us”,
“our”) uses cookies, tracking technologies, mobile identifiers, and similar tools on our website and
mobile applications (collectively, the “Platform”). By using the Platform, you consent to the use of
these technologies as described in this Policy. This Policy is part of our Privacy Policy and Terms
& Conditions.
1. WHAT ARE COOKIES? (WEB)
Cookies are small text files placed on your device by a website. They help:
Remember your preferences
Improve browsing experience
Enable login sessions
Provide analytics for performance improvements
Cookies may be:
Essential Cookies – required for the website to work
Analytics Cookies – help track usage and performance
Functional Cookies – store user preferences
Advertising Cookies – used for personalized ads
You can manage or block cookies through your browser settings.
2. WHAT ARE TRACKERS & IDENTIFIERS? (MOBILE APPS)
Mobile apps do not use cookies but rely on technologies such as:
Device identifiers (Android ID, Vendor ID, IDFA if used)
App instance IDs
Analytics SDKs
Push notification tokens
Crash logs and performance tracking
Session storage within the app
These tools help us authenticate users, personalize experience, measure performance, detect
fraud, and improve features.
3. TYPES OF COOKIES & TRACKERS WE USE
3.1 Essential / Strictly Necessary Cookies
Keeping you logged in
Session management
Security and fraud prevention
Loading essential features
These cannot be disabled.
3.2 Performance & Analytics Cookies / SDKs
Navigation behavior
Feature usage
Errors and crashes
Time spent on screens/pages
Technologies include Google Analytics, Firebase Analytics, AppCenter, Crashlytics.
3.3 Functional Cookies
Preferences
Language or location
User-selected settings
3.4 Advertising & Marketing Cookies
Relevant ads
Campaign performance
Retargeting
CareOff does NOT share personal data with advertisers without explicit permission.
3.5 Third-Party Cookies & SDKs
Payment processing
KYC verification
Maps & geolocation
Push notifications
Authentication services
4. WHY WE USE COOKIES & TRACKERS
Improve Platform performance
Enable secure login
Process payments and bookings
Personalized content
Caregiver matching
Improve training modules
Prevent fraud
Detect technical issues
5. USER CONSENT FOR COOKIES (WEB + MOBILE)
Website:
Accept all cookies
Manage cookie preferences
Reject non-essential cookies
Mobile Apps:
App permissions
Privacy prompts
Onboarding disclosures
Settings menu
6. HOW TO CONTROL COOKIES & TRACKERS
On Web Browsers:
Chrome settings
Firefox settings
Safari settings
Edge settings
On Mobile Apps:
Device settings
Disable permissions
Opt-out of analytics
Clear app data
7. DATA SHARING WITH THIRD PARTIES
We may share data with third parties for payments, notifications, analytics, KYC, and
personalized experiences. CareOff does NOT sell user data.
8. COOKIE RETENTION PERIODS
Session cookies: deleted after closing browser
Persistent cookies: stored for days/weeks/months
Mobile identifiers: resettable
Analytics logs: retained per legal needs
9. CHANGES TO THIS COOKIE POLICY
CareOff may update this Policy when adding features, using new technologies, complying with
law, or improving transparency. Notifications will be sent via website messages, app updates, or revised
dates.