CareOff – Cookie Policy

Last Updated: December 11, 2025

This Cookie Policy (“Policy”) explains how CareOff India Pvt. Ltd. (“CareOff”, “we”, “us”, “our”) uses cookies, tracking technologies, mobile identifiers, and similar tools on our website and mobile applications (collectively, the “Platform”). By using the Platform, you consent to the use of these technologies as described in this Policy. This Policy is part of our Privacy Policy and Terms & Conditions.

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1. WHAT ARE COOKIES? (WEB)

Cookies are small text files placed on your device by a website. They help:

• Remember your preferences
• Improve browsing experience
• Enable login sessions
• Provide analytics for performance improvements

Cookies may be:

• Essential Cookies – required for the website to work
• Analytics Cookies – help track usage and performance
• Functional Cookies – store user preferences
• Advertising Cookies – used for personalized ads

You can manage or block cookies through your browser settings.

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2. WHAT ARE TRACKERS & IDENTIFIERS? (MOBILE APPS)

Mobile apps do not use cookies but rely on technologies such as:

• Device identifiers (Android ID, Vendor ID, IDFA if used)
• App instance IDs
• Analytics SDKs
• Push notification tokens
• Crash logs and performance tracking
• Session storage within the app

These tools help us authenticate users, personalize experience, measure performance, detect fraud, and improve features.

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3. TYPES OF COOKIES & TRACKERS WE USE

3.1 Essential / Strictly Necessary Cookies

• Keeping you logged in
• Session management
• Security and fraud prevention
• Loading essential features

These cannot be disabled.

3.2 Performance & Analytics Cookies / SDKs

• Navigation behavior
• Feature usage
• Errors and crashes
• Time spent on screens/pages

Technologies include Google Analytics, Firebase Analytics, AppCenter, Crashlytics.

3.3 Functional Cookies

• Preferences
• Language or location
• User-selected settings

3.4 Advertising & Marketing Cookies

• Relevant ads
• Campaign performance
• Retargeting

CareOff does NOT share personal data with advertisers without explicit permission.

3.5 Third-Party Cookies & SDKs

• Payment processing
• KYC verification
• Maps & geolocation
• Push notifications
• Authentication services

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4. WHY WE USE COOKIES & TRACKERS

• Improve Platform performance
• Enable secure login
• Process payments and bookings
• Personalized content
• Caregiver matching
• Improve training modules
• Prevent fraud
• Detect technical issues

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5. USER CONSENT FOR COOKIES (WEB + MOBILE)

Website:

• Accept all cookies
• Manage cookie preferences
• Reject non-essential cookies

Mobile Apps:

• App permissions
• Privacy prompts
• Onboarding disclosures
• Settings menu

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6. HOW TO CONTROL COOKIES & TRACKERS

On Web Browsers:

• Chrome settings
• Firefox settings
• Safari settings
• Edge settings

On Mobile Apps:

• Device settings
• Disable permissions
• Opt-out of analytics
• Clear app data

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7. DATA SHARING WITH THIRD PARTIES

We may share data with third parties for payments, notifications, analytics, KYC, and personalized experiences. CareOff does NOT sell user data.

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8. COOKIE RETENTION PERIODS

• Session cookies: deleted after closing browser
• Persistent cookies: stored for days/weeks/months
• Mobile identifiers: resettable
• Analytics logs: retained per legal needs

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9. CHANGES TO THIS COOKIE POLICY

CareOff may update this Policy when adding features, using new technologies, complying with law, or improving transparency. Notifications will be sent via website messages, app updates, or revised dates.

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10. CONTACT & GRIEVANCE REDRESSAL

Grievance Officer – CareOff India Pvt. Ltd.