Cookie Policy
How CareOff uses cookies, trackers, and identifiers — and how you can manage them.
This Cookie Policy ("Policy") explains how CAREOFF CAREGIVERS PRIVATE LIMITED. ("CareOff", "we", "us", "our") uses cookies, tracking technologies, mobile identifiers, and similar tools on our website and mobile applications (collectively, the "Platform"). By using the Platform, you consent to the use of these technologies as described in this Policy. This Policy is part of our Privacy Policy and Terms & Conditions.
What Are Cookies? (Web)
Cookies are small text files placed on your device by a website. They help:
- Remember your preferences
- Improve browsing experience
- Enable login sessions
- Provide analytics for performance improvements
Cookies may be:
- Essential Cookies – required for the website to work
- Analytics Cookies – help track usage and performance
- Functional Cookies – store user preferences
- Advertising Cookies – used for personalized ads
You can manage or block cookies through your browser settings.
What Are Trackers & Identifiers? (Mobile Apps)
Mobile apps do not use cookies but rely on technologies such as:
- Device identifiers (Android ID, Vendor ID, IDFA if used)
- App instance IDs
- Analytics SDKs
- Push notification tokens
- Crash logs and performance tracking
- Session storage within the app
These tools help us authenticate users, personalize experience, measure performance, detect fraud, and improve features.
Types of Cookies & Trackers We Use
- Keeping you logged in
- Session management
- Security and fraud prevention
- Loading essential features
These cannot be disabled.
- Navigation behavior
- Feature usage
- Errors and crashes
- Time spent on screens/pages
Technologies include Google Analytics, Firebase Analytics, AppCenter, Crashlytics.
- Preferences
- Language or location
- User-selected settings
- Relevant ads
- Campaign performance
- Retargeting
CareOff does NOT share personal data with advertisers without explicit permission.
- Payment processing
- KYC verification
- Maps & geolocation
- Push notifications
- Authentication services
Why We Use Cookies & Trackers
- Improve Platform performance
- Enable secure login
- Process payments and bookings
- Personalized content
- Caregiver matching
- Improve training modules
- Prevent fraud
- Detect technical issues
User Consent for Cookies (Web + Mobile)
- Accept all cookies
- Manage cookie preferences
- Reject non-essential cookies
- App permissions
- Privacy prompts
- Onboarding disclosures
- Settings menu
How to Control Cookies & Trackers
- Chrome settings
- Firefox settings
- Safari settings
- Edge settings
- Device settings
- Disable permissions
- Opt-out of analytics
- Clear app data
Data Sharing with Third Parties
We may share data with third parties for payments, notifications, analytics, KYC, and personalized experiences.
CareOff does NOT sell user data.
Cookie Retention Periods
- Session cookies: deleted after closing browser
- Persistent cookies: stored for days/weeks/months
- Mobile identifiers: resettable
- Analytics logs: retained per legal needs
Changes to This Cookie Policy
CareOff may update this Policy when adding features, using new technologies, complying with law, or improving transparency. Notifications will be sent via website messages, app updates, or revised dates.
Contact & Grievance Redressal
Grievance Officer – CAREOFF CAREGIVERS PRIVATE LIMITED.
| Address | Divyasree Trinity, Phase 3, 3rd floor, Survey number #64, Madhapur, Hitech City, Serilingampally, Hyderabad-500081 |
| helpdesk@careoff.com |