Privacy Policy

We collect information to enable secure, high-quality caregiving services. Categories include:

• Full name
• Age & gender
• Profile photo
• Government ID details (Aadhaar, PAN, etc.)
• Face-match verification data (Professionals)
• Professional skills, training and certification details

• Mobile number
• Email address
• Residential and service address
• Emergency contact details

Provided only by Care Seekers:

• Elder/child medical conditions
• Disabilities or special care needs
• Daily routines or care instructions

Handled with strict confidentiality and only used for matching appropriate Caregivers.

Website:

• Browser type
• IP address
• Cookies and tracking data
• Page visit logs

Mobile Applications (Additional):

• Device type, OS version
• Device identifiers (e.g., Android ID, Vendor ID)
• App crash logs
• Performance metrics
• Session duration & screens visited
• Push notification tokens

Collected ONLY with your permission:

• Current location (GPS) for assigning nearest Caregivers
• Live tracking during active service
• Check-in / check-out verification
• Safety, dispute resolution, and fraud prevention

CareOff does not track location when the app is closed, unless explicitly permitted for future features.

• Booking ID and history
• Payment method (UPI, card type, wallet)
• Transaction references
• Refunds and payout records

Includes communications through:

• In-app chat messages
• Voice messages (if shared)
• Support emails
• Phone calls (metadata only, not call recordings)

Uploaded by users for:

• KYC verification
• Proof of identity or address
• Incident reporting
• Training or profile completeness

We use your personal information for legitimate operational purposes, including:

• User account creation
• Matching Care Seekers with suitable Caregivers
• Training and verifying Caregivers
• Booking scheduling and management
• Payments, refunds, and payouts
• Service reminders, arrival updates, and notifications

• Identity verification and background checks
• Location verification and tracking during service
• Detecting suspicious activity
• Assessing safety incidents and complaints

• Booking confirmations & status updates
• Transaction alerts
• Responses to support queries
• Important announcements or policy updates
• Marketing communications (with opt-out option)

• Error diagnostics and crash analysis
• Feature usage statistics
• A/B testing
• Improving training through the CareConnect Hub

• Your name
• Service address
• For security purposes, location data is collected only while you are marked as “Online” in the app to enable real-time tracking. Tracking automatically stops when you switch to offline or once the service is completed.
• Contact number (masked or unmasked depending on system)
• Care requirements
• Special needs or instructions

• Caregiver name
• Photo and profile
• Training, skills and certifications
• Ratings, reviews, experience
• Gender (if required)

We use trusted third parties for:

• Payments (Cashfree)
• KYC verification (OnGrid)
• Cloud hosting (AWS)
• SMS and email delivery
• Analytics and crash reporting

These partners process data strictly as per our instructions.

• Required by law, court order, or government authority
• Necessary to protect the safety of users
• Necessary in fraud or dispute investigations

If CareOff undergoes merger, acquisition, or restructuring, user data may be transferred to the new entity.

• AES-256 encryption (data at rest)
• TLS encryption (data in transit)
• Access control and authentication
• Secure OTP login
• Regular penetration testing & audits

We retain your data only for as long as necessary:

• Account information: Until account deletion
• Transaction records: As required by Indian financial laws
• KYC data: As required by verification regulations
• Chat logs: For safety and dispute resolution
• Location data: Limited to service period and safety logs

You may request deletion unless required for legal obligations, fraud prevention, disputes, or ongoing investigations.

Under Indian data protection laws (including DPDP Act 2023), you may:

• Access personal data we hold
• Request correction of inaccurate information
• Request deletion (subject to legal requirements)
• Withdraw permission for certain data uses
• Opt out of marketing communication
• File a grievance with our Grievance Officer

• Authentication
• Improving user experience
• Analytics
• Remembering preferences

Essentials

• Location
• Camera
• Photos/Media
• Notifications
• SMS/OTP Read (Android)

Optional

• Microphone
• Background location (future use)

Our Platform may include links to external websites and services. We are not responsible for their privacy practices.

• Users under age 18 are not permitted
• Minors require guardian supervision for services

• Contractual data protection clauses
• Secure transmission methods

We may update this Policy. Continued use of the Platform signifies acceptance of changes.

Grievance Officer

For privacy questions or requests: