Safety is Built Into
Every Step.
From secure login to OTP check-in and post-service review - every part of CareOff is designed to protect you, your family, and your home.
Security starts
before the booking.
OTP Login - No Passwords
You log in with your mobile number and a one-time password. Every account is tied to a verified phone number - no weak passwords, no credential leaks.
KYC Before Key Actions
Before you confirm a booking, contact a companion, or make a payment, CareOff may require Aadhaar-based verification or selfie check to ensure account authenticity.
Accurate Location, Every Time
We encourage precise map pinning and address notes so companions reach you correctly - reducing delays, confusion, and wrong-location issues.
No Duplicate or Overlapping Bookings
CareOff prevents conflicting bookings, duplicate service requests, and incorrect OTP situations - keeping your schedule and billing clean.
Every companion
earns your trust
CareOff does not treat caregiving as a casual side job. Every companion completes a structured, multi-step verification before they're ever shown to a customer.
Our Promise
No companion enters your home without being identity-verified, background-checked, Aadhaar-verified, trained, and internally approved by the CareOff team.
Identity Verification
Government-issued ID checked and confirmed to ensure the companion is who they say they are.
Aadhaar Verification
Aadhaar-based authentication links companion identity to a government record.
Face Verification
Selfie-based face match ensures the person applying is the same as the ID holder.
Address Verification
Companion's residential address is verified to establish location accountability.
Background & Court Record Check
Background history and court records are reviewed where applicable before onboarding approval.
Training & Service Orientation
Every companion completes CareOff's structured care training and orientation programme before becoming bookable.
Internal Approval
CareOff's team reviews and approves each companion. Only approved companions appear in booking results.
Protected while
care is happening
OTP Check-In & Check-Out
Service starts only when you share your OTP. It ends only after you confirm completion. This protects you from unauthorised sessions and ensures accurate billing.
Live Booking Visibility
Track every stage - companion assigned, journey started, arriving, in progress, completed. Full transparency from start to finish.
Secure In-App Communication
All chat, voice, and video calls between you and your companion happen through CareOff's in-app system - linked to your active booking, not open to unverified contacts.
Booking-Linked Interactions Only
Companions cannot contact customers outside of an active booking context. Every interaction is structured, logged, and service-specific.
SOS & Emergency Support
If something feels wrong during an active booking, you can raise an emergency alert directly from the app. Our support team is notified immediately along with your booking details and location - so help can reach you fast.
Your money,
handled safely
Payments on CareOff are processed through Cashfree, an authorised payment gateway. We never store your card or bank details directly.
No Card Data Stored
Sensitive card and banking details are handled by our payment partner - never stored on CareOff servers.
Transparent Billing
GST, subscription benefits, discounts, and cancellation charges are calculated by the system - no manual handling.
What we collect,
and why
| Data Type | Used For | Sold? |
|---|---|---|
| Phone & Email | Login, booking, support | Never |
| Home Address | Companion routing, service delivery | Never |
| Booking History | Billing, support, platform improvement | Never |
| Verification Data | Safety, compliance, fraud prevention | Never |
| Payment Info | Processed by Cashfree - not stored by us | Never |
| Ratings & Reviews | Quality monitoring, future customer guidance | Never |
Accountability
doesn't stop at the door
After every session, you rate your companion and share feedback. This builds a real, transparent record of performance - visible to future customers.
CareOff's support team monitors key booking events - assignment, check-in, completion, cancellations, and SOS alerts - to resolve issues quickly.
Poor ratings, safety complaints, or policy violations lead to internal review, mandatory retraining, suspension, or permanent removal from the platform.